Returns & Exchanges
Due to the perishable nature of our premium meat products, we do not accept returns on food items; however, we are committed to ensuring your complete satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a replacement or store credit.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, temperature issues, or discrepancies in the items received.
Document the Issue
If there is a problem, take clear photographs of the product, the packaging, and the shipping label to help our team assess the situation.
Contact Customer Care
Email our support team at care@matangiprime.com within 24 hours of delivery, including your order number and the photos of the affected items.
Resolution Process
Our quality control team will review your claim and, if approved, will issue a full refund to your original payment method or arrange a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing